Great Urgent Care Manager – releasing late 2026
Urgent care is full of good center managers but to be a really great one you need more than the on-the-job training most managers get. Urgent care’s growth has been exponential, but there’s still very little training for managers working on the front lines.
This book aims to change that so that these extraordinary leaders can stop struggling with learning the job and start enjoying and succeeding at doing the job. It provides not just the “what” but the “why”. With more context managers can make more efficient and more confident decisions.
It’s not a small book because this is not a small job, but it should be fun to read with countless practical tips and insights.
Understanding the Setting – why is urgent care even a thing and how does it work?
Choosing the Role – how to decide whether this job and which type of urgent care is right for you
Understanding the Role – all of the details of urgent care operations
Understanding People – how can you understand and influence the behaviors of your team?
Understanding Yourself – how can you make sure you aren’t getting in your own way?
It’s everything you need to know to be a great manager that no one in your company has time to teach you.
Note: audiobook will take me a bit longer to release! All proceeds from sales of all versions go to benefit the Urgent Care Foundation.
Wrong Tool, Right Tool – 2028 planned release
I know you’ve used a dinner knife as a screwdriver, so don’t pretend you haven’t.
Why do we so often grab for the most convenient tool instead of the right tool?
We do this in life, and we do it in leadership. But when we do it in leadership, we mess up more than the butter knife.
This book will look at why, but mostly at how to do better. I hope you’ll join me in a little DIY leadership exploration – you may even pick up some life skills along the way.
Stay tuned and let me know if you want to be on the launch announcement list for this one. Planned for 2028 release.